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FREQUENTLY ASKED QUESTIONS REGARDING REOPENING

FACE COVERINGS

In line with new government guidelines, face coverings must be worn in the auditorium and can only be removed when taking a drink from a water bottle (see below).

DRINKS ORDERS

The bars are not presently open before or after performances; please feel free to bring a bottle of water or soft drink.

SOCIAL DISTANCING

Social distancing measures have been implemented across all areas within the auditorium in line with local government guidelines as required.

ONE WAY SYSTEMS

We have implemented a one way system as far as possible around the theatre. Signs and our volunteer ushers will assist you.  

EXITING ROW BY ROW

Ushers will instruct you to exit one row at a time, so please wait for instructions.

HAND WASHING

All employee, volunteer and customer toilets will be stocked with anti-bacterial hand soap, and stringent hand washing guidelines will be in place for all employees to supplement our current personal hygiene policy.

HAND SANITISERS

Hand sanitiser stations are located in the foyer of the main entrance and in the green room bar.

ADDITIONAL CLEANING

Our existing cleaning schedule will be enhanced by a cleaning programme designed to clean and sanitise the high touch points within the theatre but we are also fixing as many doors open as is possible to minimise touch points and to ensure best ventilation around the venue.

E-TICKETING/BOX OFFICE

We are only booking online at present; confirmation emails can be used as tickets but ushers will have printouts showing which seats are booked out by surname.

UPDATED SEATING MAPS

We have adopted fixed seating plans for all performances and screenings to ensure that all seats are socially distanced. The plans may vary for different performances depending on the likely audience (ie, a show aimed at families with children will have a greater number of seats grouped in threes, fours and fives). These plans are also to enable us to try and maximise audience attendance to ensure the viability of a performance so we hope you will understand that it may not always be possible to accommodate all sizes of groups at each performance.

CORONAVIRUS CONTACT TRACING

We participate in government mandated Coronavirus (COVID-19) contact tracing schemes. When you make your booking we will use your personal details collected from your booking (i.e. name, telephone number and/or email address) and the date and time of your visit to the Playhouse. We will share this information with public health authorities if it is requested (because the public health authority is concerned about a local outbreak).  We also have a QR code for Track & Trace in our foyer should you wish to use it.

If we are informed of an outbreak, we will not contact you. Instead, you will be contacted by the relevant public health authority that has requested our customers’ details. 

If you are contacted by a public health authority / contact tracing scheme, and you are asked to provide details of individuals, you should ensure that the caller is genuine. You should be cautious that fraudsters or scammers could seek to obtain information from you by pretending to be a contact tracing agency. 

This clause is also reiterated in our privacy policy which can be found HERE