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How to Book

The Box Office is open from 10am – 4pm Tuesday - Friday, 10am – 2.30pm on Saturdays and from 6pm until curtain up on a performance night. Online booking is available 24 hours a day. The box office is only open Monday 10am - 4 pm if there is a performance taking place that night.
  • By Telephone - 01242 522852 (no booking fee)
    tickets will be held at the box office for collection unless you request them to be posted to you (£1 charge applies).
  • In Person (no booking fee)
    at the box office in the theatre foyer.
  • By Post (no booking fee)
    send a cheque made payable to The Playhouse and an SAE if you wish to have your tickets posted to you.
  • Online (transaction fee of 75p per ticket applies to a maximum of six tickets)
    find the show you want and click on the "Book Tickets Online" button.


Reservations without payment will be held for five working days while you send a cheque or wish to collect and pay in person. If the performance is less than five days away, payment must be made at the time of booking.


Refunds will only be given in the event that a performance is cancelled. We will, if possible, exchange tickets for another performance of the same production. General exchanges will cost 75p per ticket.

Group Discounts

Group Discounts may be available at certain performances – please check with the box office. Groups of more than 10 people cannot be booked online and must be booked through the box office.

Facilities for Disabled Patrons

Four wheelchairs may be accommodated in the main auditorium and one free seat is available to the assistant of a disabled person who is unable to attend events unaccompanied. There is ramped access into the auditorium and an accessible toilet for disabled patrons on ground level.

Online Transaction Fees

The charge we make for online bookings relates to the costs of creating, maintaining and operating the secure booking section of our website 24 hours per day for the convenience of patrons who wish to book outside box office opening hours.